FAQ

Select the items you're interested in from the shop and add them to your cart in the desired quantity using the "Add to cart" option. Once you've added the items to your cart, they'll be visible in the top right corner. By clicking the cart icon, you'll find a general order overview where you can view and adjust the quantity and selected products. Now you're ready to make your purchase!

Accept the "terms and conditions of sale" and continue by clicking the "proceed to checkout" button and carefully filling in the required information.

At this point, you'll receive an order confirmation and then a shipping confirmation. All you have to do is enjoy your products.

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If you have a valid discount code, to benefit from it, enter it in the "Discount Code" box during the order process and confirm by clicking "Apply." The discount code box will be available at checkout after you confirm the terms and conditions.

Credit card

You can pay conveniently with your Visa or MasterCard credit card, Amex, or via PayPal.

PayPal

PayPal is a particularly secure payment method for online purchases. If you already have a PayPal account, you can now conveniently and securely pay for your order. Otherwise, to use PayPal, you must create a personal account on the PayPal website. Details can be found on the provider's website www.paypal.it

For orders over €50, delivery to Italy is free, except for disadvantaged areas, which you can find in "Terms and Conditions." For orders under €50, shipping costs of €4.99 apply.

Of course, we ship to other countries within the European Union. Please see our Terms & Conditions for more information.

Once your order has been received by our systems, delivery takes 42-72 hours, except for remote locations or extraordinary events. As soon as your order leaves our warehouse, you will receive a confirmation email.

Of course, as soon as your order leaves the warehouse, you will receive an email with the tracking number.

If you placed an order by mistake, we can of course cancel it. Please note that order cancellation is possible as long as the goods have not yet left the warehouse.

Simply contact us at contact@wildfarmsuperfood. We'll process your request as quickly as possible.

If you decide to return an item, you can do so within 14 days of delivery, as better specified in the Terms & Conditions.

If you have received the wrong or damaged goods, please email us a photo of the product at contact@wildfarmsuperfood.com so we can review our internal processes accordingly.

As soon as we receive the completed return form and the returned goods arrive at our warehouse, we will refund you the amount (subject to a thorough inspection). Refunds will be processed within 14 days of receiving the returned goods.

Write to us on our chat, or if you prefer, by email at contact@wildfarmsuperfood.com .

We will get back to you as soon as possible.

You can leave a review at any time. Click on the product you're interested in and go to the "reviews" section. We always strive to provide the best possible service. If you're not satisfied or have any suggestions, we'd love to hear them so we can further improve our processes. Thank you.

Evaluation Guidelines

We generally publish all reviews. However, we reserve the right not to publish reviews that violate our guidelines, our terms of use, and/or applicable laws or regulations, as well as reviews that are inappropriate for online reviews. Examples of cases where we may not publish your review include:

non-objective, abusive, fraudulent, defamatory, misleading, racist, discriminatory, offensive or violent ratings; ratings that are not related to the topic, i.e. not connected to the actual product; third party experience; difficult to understand and inconsistent statements.

For questions about products and your orders, you can contact our customer service team by email at contact@wildfarmsuperfood.com .

Athletes: We're so happy you've decided to embark on this journey. Send us your application in the "Contact Us" - "Athletes" section. #teamwildfarm awaits you!

B2B: If you are a gym/facility looking to become an exclusive Wildfarm Superfood reseller, please email us at contact@wildfarmsuperfood.com with the subject line: B2B Inquiry.

We'll be happy to find the best solution for you!