Terms & Conditions of Sale

General Conditions of Sale

 

Seller Identification

Wellness Food srl, (also referred to hereinafter as WILDFARM SUPERFOOD or www.wildfarmsuperfood.com ) capital of 150,000.00 iv , Registered Office in Milan (MI) Foro Buonaparte 59, 20121.

 

Application of the general conditions of sale

Confirmation of the order implies acceptance of these general conditions by the Customer.

Validity of offers

The items visible on the site are available while stocks last.
In the event of a charge or withdrawal relating to an unavailable item, WILDFARM SUPERFOOD undertakes to offer a purchase voucher or to reimburse the Customer within 15 days.
WILDFARM SUPERFOOD undertakes to inform the Customer by email who has ordered an unavailable item.

Product presentation

The products for sale are described and presented with the greatest possible accuracy.
However, in the event of errors or omissions in this presentation, WILDFARM SUPERFOOD declines any responsibility, for this reason and for the safety of consumers:

Customers purchasing food supplements are encouraged to verify that the information provided online fully matches the original label on the package before using or opening the package.

Please note that product images are purely indicative and illustrative. Packaging is often changed by the manufacturer without prior notice to WILDFARM SUPERFOOD.

Customers are also advised to carefully check the expiration date of the purchased product before opening the package and using it. If the product does not have a "usable" expiration date, they are advised to promptly notify customer service, who will arrange for its collection.

Product price

Prices are shown in euros, including taxes for Italy.
The VAT amount appears when the customer selects the product. Any changes to VAT rates may affect the final price of the items without the need for customer notification.
Wellness Food srl reserves the right to change its prices at any time; however, products will be invoiced at the price in effect at the time the order is placed.

Online deadlines

To ensure a safe service for its customers and an optimal shopping experience, Wellness Food srl indicates the batch number and expiration date for each product and flavor, which is located on the bottom of the jar.

No distinction is made between "best by" and peremptory deadlines, this to provide even greater assurance regarding the purchased product.

All batch scans will be reported in the tax documents to ensure full traceability of the products sold by Wellness Food srl

Wellness Food srl cannot guarantee that in some isolated cases, due to technical or logistical problems, the deadlines displayed online may differ by a few days from the products shipped, either in excess or in deficit.

Promotions against waste

The Company periodically runs promotions for older products, which therefore have short or short expiration dates, as part of campaigns and initiatives aimed at preventing waste. These promotions are encouraged by offering significant discounts on list prices. By purchasing products in the "anti-waste" or "40% off" selection, if available, consumers participate in the promotion, acknowledge having verified and accepted the relevant expiration dates, and acknowledge that they are short and limited due to the nature of the promotion to which they refer.

Non-EU countries

Prices for non-EU countries are shown inclusive of VAT.
Any order placed on the site and delivered to non-EU countries may be subject to any taxes, customs duties, or documentation that are imposed when the package is delivered.

These duties, taxes and documentation related to the delivery of an item are the responsibility of the customer and are his or her responsibility.

Wellness Food srl is not required to verify customs duties, applicable taxes, or any required documentation.

We therefore inform you that by ordering on the website www.wildfarmsuperfood.com, you are considered the official importer and are required to comply with all laws and regulations of the country in which you receive the goods.

We would like our customers to be aware that cross-border deliveries may be subject to customs clearance and inspection.

Order

The customer confirms the order as indicated below. Confirmation implies acceptance of these general conditions of sale.

The products sold on the website www.wildfarmsuperfood.com are not intended for resale or distribution, unless otherwise agreed in writing prior to placing an order. If you are interested in purchasing for resale and/or distribution, please contact WILDFARM SUPERFOOD at their contact details and/or in the "Contact Us" section. We therefore reserve the right to cancel any orders and/or suspend accounts if we believe that the products have been ordered in violation of this provision.

Order Changes

Once the order is confirmed, it is immediately sent to the warehouse for picking.
We therefore ask you to check your order before confirming it, as once it has been submitted it will no longer be possible to change it.

Invoice Request (Italian Customers)

When completing the order on the checkout page, if the purchase is made by a professional/business, they can request an invoice by entering their billing information, including their tax code and/or VAT number, at checkout. In this case, the invoice will be sent via email to the address provided. The professional/business is responsible for entering their billing information correctly and is expressly informed that if they fail to request an invoice at the time of ordering, they will not be able to request one later.

The invoice can only be requested by the following individuals:

• VAT holders
• Entities assimilated to companies without VAT registration requirements but possessing a numeric tax code.

Intellectual property

All elements of the www.wildfarmsuperfood.com site, whether visual or audio, including the technology that supports them, are protected by copyright, trademark, or patent law.

These elements are the exclusive property of WILDFARM SUPERFOOD.

All hypertext links to the www.wildfarmsuperfood.com website, particularly those using framing, deep-linking, in-line linking, or any other direct linking techniques, are strictly and formally prohibited.

Without exception, all links, even if tacitly authorized, must be withdrawn upon request by WILDFARM SUPERFOOD.

Personal data

For service purposes, WILDFARM SUPERFOOD reserves the right to collect personal data relating to site users.

Furthermore, WILDFARM SUPERFOOD reserves the right to transfer, for commercial purposes, the data collected on its website.

In any case, and in accordance with the provisions of the Law, all users or customers of the site may at any time oppose the commercial use of their data and also avail themselves of the right to access, rectify and delete their personal data.

PAYMENTS

Payment by card

Choose Credit Card as your payment method and pay with any card bearing the Visa, MasterCard, or AMEX logo. WILDFARM SUPERFOOD also accepts prepaid credit cards and Maestro and Visa Electron debit cards.

If you pay by credit card, the transfer will be secure and simple. The amount will be blocked upon signing the contract and debited when the products are shipped. Credit card payments are handled by Shopify Payment.

Secure transactions : every purchase is made with maximum security thanks to the use of the most advanced technological and encryption systems (SSL) directly on the bank's website via the CartaSi circuit.

Attention: to pay by credit card you must activate 3D Secure for your card

3D Secure is the name given to the system that protects your online purchases using "Verified by Visa" and "Mastercard® SecureCode™" developed by the international Visa and Mastercard circuits.

Activating the 3D Secure service gives you extra protection for your online purchases, preventing any illicit use of your card online.

Payment with PayPal

You can choose PayPal as your payment method in your cart. Clicking SUBMIT YOUR ORDER, after confirming your order details, will open the PayPal login page so you can access your account and complete the payment. If you don't yet have a PayPal account, you can create one from the PayPal login page before completing your order.

SHIPMENTS

Deliveries

Shipments generally occur within 48 business hours of order completion, for Italy. The indicated order processing time is not binding on WILDFARM SUPERFOOD but is purely indicative. In some cases, the indicated processing time may be postponed for technical/logistical reasons. Same-day shipping times (where applicable) may be subject to changes and delays for orders placed with credit card payment. Any such delay is due to checks carried out by credit institutions and credit card companies. In the event of a delay or non-delivery, please contact customer service by email at contact@wildfarmsuperfood.com .

The customer is required to check the status of the shipment using the methods/emails sent after the order is placed.

The costs and territories for which deliveries are planned are indicated below.

Costs

Shipping to ITALY : Shipping costs are €4.99 (including islands) for orders under €49.99. Shipping is free for orders over €50. Shipping costs for the Minor Islands, Livigno, Campione d'Italia, Venice Lagoon, and the areas and territories corresponding to the postal codes listed on this page will be €15 for orders up to €99. Shipping is free for orders over €99. Shipping costs for remote locations located in the territories corresponding to the postal codes listed on this page will be €6.99 for orders under €49.99.

Shipping INTERNATIONAL : Shipping costs are €15 for orders under €99 and are free for orders over €100 for the following destinations: Austria – Belgium – Germany – Luxembourg – Netherlands – Slovenia – France – Denmark – Spain – Hungary – Croatia – Czech Republic – Serbia. Shipping costs are €30 for orders under €149 and are free for orders over €150 for the following destinations: Estonia – Lithuania – Latvia – Ireland – Portugal – Poland – Bulgaria – Romania – Republic of Slovakia – Sweden – Finland – Greece – Turkey – Malta.

For non-EU locations listed on this page, an additional €36.20 will be charged as non-EU country management costs.

Handling of parcels not delivered by our courier

These are packages that were not delivered to the final recipient for the following reasons: unknown recipient, unclaimed, refused, damaged during transport, tampering, etc.

• Reason for return of package: unknown recipient or address anomaly

These are packages returned to the sender by the courier for the following reason: The recipient does not live at the indicated address.

Once the package has been received and accepted by our services, WILDFARM SUPERFOOD will contact the customer to resend the order if the product is still available or proceed with a refund, based on the customer's choice.
WILDFARM SUPERFOOD reserves the right to refund rather than resend the order if multiple returned shipments are detected with an unknown recipient.

• Reason for return of package: "ABSENT / NOTIFIED"

These are packages that have not been collected by the customer from the courier's office or at the delivery point within the expected timeframe.

Once the package has been received and accepted by our services, WILDFARM SUPERFOOD will contact the customer to resend the order if the product is still available or proceed with a refund of the order depending on the customer's choice.
WILDFARM SUPERFOOD reserves the right to refund the order rather than resend it if there are multiple unclaimed shipments.

• Reason for return of package: "REFUSED"

These are packages for which the customer refuses to collect upon delivery.

Once your package has been received and accepted by our service, a voucher will be credited to your customer account within 72 hours of the package's return. You can request cancellation of the voucher and a refund by contacting our customer service team by email at contact@wildfarmsuperfood.com .

In the event of a return of a package due to the reasons "UNKNOWN RECIPIENT", "UNCLAIMED", or "REFUSED", WILDFARM SUPERFOOD does not guarantee the reservation of the items ordered and may be obliged to proceed with the refund of the order if the product or products are not available.

In the event of non-delivery of the order and return of the goods to our premises, the customer will be charged for the related transport costs incurred by WILDFARM SUPERFOOD. 
Therefore, any refund, in the event of advance payment, will include a reduction in the related shipping costs incurred. If you selected the "cash on delivery" option when placing your order, WILDFARM SUPERFOOD will issue a debit note for the shipping costs, which you must pay within 15 (fifteen) days of receipt.

Damaged package

Sign with reservations if the package is damaged. This is the only way to confirm the damage.

Responsibility

Throughout all stages of site access, browsing, completing forms, placing orders, delivering items, or any other service, WILDFARM SUPERFOOD assumes only an intermediary obligation. Therefore, WILDFARM SUPERFOOD declines all responsibility for any inconvenience or damage resulting from use of the Internet that is entirely outside the scope of the obligations and precautions adopted by WILDFARM SUPERFOOD. Specifically, any unforeseen events related to the provision of the service, external intrusions, or the presence of computer viruses will not be attributable to WILDFARM SUPERFOOD. Likewise, any event resulting from force majeure completely exonerates WILDFARM SUPERFOOD from any liability. Customers benefit from the guarantees provided by the brands listed on the site.

Warranty

All products sold on WILDFARM SUPERFOOD are covered by the legal guarantee of conformity provided for by Articles 128-135 of the Consumer Code.

The consumer can assert his rights under the legal guarantee by contacting WILDFARM SUPERFOOD directly.

In the event of a lack of conformity, you must contact WILDFARM SUPERFOOD by sending us the following form , completed in its entirety, by email to contact@wildfarmsuperfood.com, indicating in the subject “Non-Conformity Request” and “Order No.” (insert the order no.).

Free products

Any freebies included in your order may vary depending on availability at the time of order fulfillment. Freebies are not exchangeable, not even for a different size.

WITHDRAWAL

Right of withdrawal

1. If you have purchased goods or services as a consumer (i.e. for private, non-commercial use), pursuant to Article 52 of Legislative Decree 206/2005, you have the right to withdraw from the contract entered into with us, to be exercised within 14 days of receiving the goods ('Cooling-off Period' ). NB: Customers purchasing with a VAT number CANNOT exercise the right of withdrawal.

Deadline for withdrawal

The withdrawal period begins on the day you or a third party indicated by you, other than the shipping company, takes or has taken possession of the products. In the case of a contract relating to multiple products ordered as part of a single order, but which are shipped separately, the withdrawal period begins on the day you or a third party indicated by you, other than the shipping company, takes or has taken possession of the last product.

Methods for withdrawal

To exercise your right of withdrawal, you can send us a registered letter with acknowledgement of receipt to WILDFARM SUPERFOOD, with registered office in Milan (MI) (postcode 20121) Foro Buonaparte, 59, or simply send us the following form , completed in its entirety, by email to contact@wildfarmsuperfood.com, indicating "Return Request Order No." in the subject line (insert your order number).

Your obligations in the event of withdrawal

The returned goods must be shipped by you to WILDFARM SUPERFOOD, located in Valfabbrica (PG) (postcode 06029) via Ivo Guglielmi snc, promptly and in any case within fourteen days from the date you communicated your decision to withdraw from the contract. You are responsible for any related costs.

You are responsible for any diminished value of the goods resulting from their handling. Therefore, the goods must be returned intact and in their original, sealed packaging, complete in all their parts (including packaging and any documentation and accessories). Shipping is your responsibility until we receive confirmation of receipt at our warehouse. Therefore, we recommend insured shipping, as you are responsible for any damage, theft, or loss of returned goods.

Our obligations in the event of withdrawal

We will refund the amount paid for the purchase of the goods only, without delay and in any case within fourteen days from the day we receive notification of your decision to withdraw from the contract. The refund will be made using the same payment method you used for the original purchase or, if this is not possible (for example, cash on delivery payments), by bank transfer. You will be responsible for promptly providing us with your bank details (you can also indicate them on the withdrawal form referred to above).

Exclusion of right of withdrawal

The right of withdrawal is excluded pursuant to Article 59 of Legislative Decree 206/2005 for the supply of goods made to measure or clearly personalized, the supply of goods that are liable to deteriorate or expire rapidly, and the supply of sealed goods that are not suitable for return due to hygiene or health protection reasons and were opened after delivery. Therefore, in the event that at the time of return it emerges:

• opening the packages;
• damage to the packages;
• the lack of the original packaging and/or entire wrapping;
• the presence of any other sign that may indicate risks of deterioration of the product;

We will deem you forfeit your right of withdrawal and will not refund the price paid, or, if already agreed, we will reverse it and charge you the full amount. We will promptly notify you of the findings, and you will have the right to request that the goods be returned to you, at your expense and without our assuming any liability or guarantee.

PRIVACY

Information on the processing of personal data pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("General Data Protection Regulation")

Your privacy and the security of your personal data are very important to WILDFARM SUPERFOOD srl, which is why we collect and manage your personal data with the utmost care and adopt specific measures to keep it safe.

Below you will find the main information on how WILDFARM SUPERFOOD processes your personal data in relation to your browsing of www.wildfarmsuperfood.com and your use of the services offered.

We also ask you to read the "Cookie Policy" and the "General Terms and Conditions of Sale" of the website www.wildfarmsuperfood.com, which contain detailed information regarding the terms and conditions of our services. Some services may be subject to specific legal terms; in such cases, we will provide you with all the relevant information from time to time.

Who is the Owner?

Below is the main information on the processing of your personal data carried out by WILDFARM SUPERFOOD, headquartered in Milan (MI) Foro Buonaparte 59 as Data Controller.

For any clarification, question, or requirement regarding your privacy and the processing of your personal data, you can contact us at any time by sending a request to contact@wildfarmsuperfood.com.

What data do we process and why?

The personal data that WILDFARM SUPERFOOD processes are those you provide us when you place an order and purchase goods, and those we collect as you browse the site.

WILDFARM SUPERFOOD may therefore collect data about you, such as personal details such as your name and surname, shipping address and billing address, browsing data, and your purchasing habits.

Your personal data is processed for the following purposes:

• conclude and execute the purchase contract for goods offered on iafstore.com
• provide you with wildfarmsuperfood.com services such as newsletter subscription
• allow you to register on the Site and use the services reserved for registered users
• manage your requests forwarded to our Customer Service

In the cases mentioned above, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested.

We also carry out statistical surveys and analyses with data in aggregate form to understand how users interact and use the Site, to improve our offering and our services.

Only with your express consent, however, will we process your personal data for:

• carry out commercial and promotional communication activities
• personalize the Site and commercial offers based on your interests

Who will process your data?

Your personal data is processed by duly trained personnel of WILDFARM SUPERFOOD, acting as Data Controller. For organizational and functional needs related to the provision of services on www.wildfarmsuperfood.com, your data may also be processed by partners selected by WILDFARM SUPERFOOD, for the following purposes:

• Payment processing: if you choose to pay for your order with PayPal or a Nexi credit card, your data may be sent to the relevant services to process the payment.
• Sending your delivery address to the couriers: for home delivery, your details (address and telephone number) will be passed to the couriers so they can deliver your order to your home.

These partners are evaluated and chosen by WILDFARM SUPERFOOD for their proven reliability and expertise.

Some of these entities may also be located in non-EU countries and, in these cases, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.

How long do we keep your data?

We retain your personal data for a limited period of time depending on the purpose for which it was collected, after which your personal data will be deleted or otherwise irreversibly anonymized. The retention period varies depending on the purpose of the processing.

• The data collected during the purchase of goods on www.wildfarmsuperfood.com are processed until all administrative and accounting formalities have been completed and are then archived in accordance with local tax legislation (ten years).
• The data stored in the account (email, first and last name, shipping and billing addresses) are deleted after 10 years from the last interaction with the site (the interaction can be an order or a login to the site)
• those used to send you our newsletters until you ask us to stop sending them

What are your rights?

At any time, depending on the specific processing, you may: withdraw your consent to the processing; know what personal data we hold about you, its origin, and how it is used; request its updating, correction, or integration; and, where provided for by applicable law, erasure, restriction of processing, or object to its processing. If you wish, you may request to receive the personal data held by WILDFARM SUPERFOOD concerning you in a machine-readable format and, where technically feasible, we may transfer your data directly to a third party indicated by you.

If you believe that your personal data has been processed unlawfully, you can file a complaint with one of the supervisory authorities responsible for ensuring compliance with personal data protection laws. In Italy, the complaint can be filed with the Italian Data Protection Authority (http://www.garanteprivacy.it/).

This policy may be subject to changes and additions over time, so we encourage you to periodically review its contents. Where possible, we will try to inform you promptly of any changes made.

Data controller

The data controller for the data collected through this site is WILDFARM SUPERFOOD Srl., with registered office in Milan (MI), Italy, Tax Code and VAT No. 10514470961, Share Capital €140,000 fully paid up (hereinafter "WILDFARM SUPERFOOD"): it independently decides on the purposes and methods of processing, as well as on the security procedures to be applied to guarantee the confidentiality, integrity, and availability of the data.

Optional or mandatory nature of providing data

Providing WILDFARM SUPERFOOD with your personal data, which is requested at various times during the collection process, may be necessary to achieve the purposes identified in the specific information, or it may be optional.

The mandatory or optional nature of the provision is specified from time to time – with reference to the individual information requested – at the time of individual data collection, by placing an appropriate character (*) next to the mandatory information.

Any refusal to communicate to WILDFARM SUPERFOOD certain of your data marked as mandatory makes it impossible to pursue the primary purpose of the specific collection: such refusal could, for example, make it impossible for WILDFARM SUPERFOOD to execute the contract for the purchase of products on www.wildfarmsuperfood.com.

Providing WILDFARM SUPERFOOD with additional data, other than that marked as essential, is optional and will not have any consequences in terms of achieving the primary purpose of the collection (for example, depending on the case, the use of the website and its services or the purchase of products).

Your rights

You always have the right to obtain confirmation from WILDFARM SUPERFOOD as to whether or not personal data concerning you is being processed, even if not yet recorded, and communication of such data in an intelligible form.

You also have the right to obtain information from WILDFARM SUPERFOOD regarding the source of your personal data; the purpose and method of processing your personal data; the logic applied in the event of processing carried out with the aid of electronic means; the identification details of the data controller and data processors; and the names of the entities or categories of entities to whom the personal data may be disclosed or who may become aware of it, for example, as data processors. All this information is contained in this Privacy Policy.

Furthermore, you always have the right to obtain from WILDFARM SUPERFOOD:

1. a) the updating, rectification, and integration of your personal data;
2. b) the deletion, anonymization, or blocking of your personal data processed unlawfully, including data whose retention is unnecessary for the purposes for which it was collected or subsequently processed;
3. c) certification that the operations referred to in letters a) and b) have been brought to the attention, including with regard to their content, of those to whom the data were communicated or disseminated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the right protected.

You have, however, the right to object in whole or in part:

1. a) for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of the collection;
2. b) to the processing of personal data concerning you for the purpose of sending advertising or direct marketing materials or for carrying out market research or commercial communications.

You may freely exercise your rights at any time by sending a written request to WILDFARM SUPERFOOD at the postal address or email address contact@wildfarmsuperfood.com. We will respond promptly.

To ensure that your personal data is always accurate, up-to-date, relevant, and complete, please notify us of any changes at contact@wildfarmsuperfood.com.

Art. 130, paragraph 4, d. legislative decree 196/2003

Please note that the personal data protection legislation allows WILDFARM SUPERFOOD - without the need to obtain your express consent - to use your data for direct sales activities of products similar to those you have already purchased, provided you do not refuse such use of the email address you provide.

The information set out above constitutes the minimum information that WILDFARM SUPERFOOD is required to provide you with. For further information regarding the processing of your personal data by WILDFARM SUPERFOOD, please read this Privacy Policy in its entirety.

Our privacy policy in brief

Our privacy policy is based on the following principles:

1. process the data exclusively for the purposes and according to the methods illustrated in the information provided when the data is collected;
2. use the data for purposes other than those for which the data was specifically released only where the user has given his express consent;
3. Make data available to third-party companies only for purposes instrumental to providing the requested service and within the scope of an appointment as data controller; not disclose, assign, or transfer data to third parties for their own processing without first informing users and granting their consent;
4. respond to requests for deletion, modification, or integration of the data provided, or to object to the processing of data for the purpose of sending commercial and advertising information;
5. ensure correct and lawful data management, safeguarding user privacy, and apply appropriate security measures to protect the confidentiality, integrity, and availability of the data provided.

Cookies

For complete information regarding the use of cookies on WILDFARM SUPERFOOD, see our Cookie Policy on our website.

Our site uses automatic systems for collecting data not directly provided by the user, such as cookies. A cookie is a device sent to the user's hard drive; it does not contain any personally identifiable information, but it allows the user to be associated with the personal information they provide on the site. Cookies are stored on our server and no one can access the information contained therein.

Only WILDFARM SUPERFOOD processes the information collected through cookies, and only in anonymous and aggregate form, to optimize its services and its website in relation to the specific needs and preferences of its users.

Your internet browser allows you to delete cookies after each session. Your internet browser contains instructions on how to perform these deletion procedures. Please consult it.

Acceptance of automatic data collection procedures and the use of cookies are necessary to use the site and its services, including the purchase of products. If you have activated the cookie deletion procedure, WILDFARM SUPERFOOD cannot guarantee full display of certain web pages or the provision of certain services, such as the storage and display within the web pages of the products you selected during the online purchase process.

Applicable law

This Privacy Policy is governed by Italian law and in particular by the Personal Data Protection Code (Legislative Decree No. 196 of 30 June 2003), which governs the processing of personal data—including data held abroad—by anyone residing or based in Italy.

The Code guarantees that the processing of personal data is carried out in compliance with fundamental rights and freedoms, as well as the dignity of the data subject, with particular reference to confidentiality, personal identity, and the right to personal data protection.

Changes and updates to the WILDFARM SUPERFOOD Privacy Policy

WILDFARM SUPERFOOD may modify or simply update, in whole or in part, the website's Privacy Policy, including in light of changes to laws or regulations governing this matter and protecting your rights. Changes and updates to the Privacy Policy will be notified to users on the Home Page as soon as they are adopted and will be binding once published on the website. Therefore, we ask you to regularly access this section to check for the most recent and updated Privacy Policy.

CONTACT US

For information on orders, products, etc.:

• If you are registered on the site, log in
• If you are not registered on the site, write to: contact@wildfarmsuperfood.com